Posts Tagged ‘Human Centred Design’

Ergonomics Can (and Should) Be Fun!

Thursday, November 27th, 2008
MPG Feedback Data from humanfactorsblog.org

MPG Feedback Data on a Honda from humanfactorsblog.org

This great article http://www.humanfactorsblog.org/2008/11/26/interface-aid-for-hyper-milers/ from www.humanfactorsblog.org reminded us of another EPSRC funded project ‘Footlite‘ that colleagues and some of the Real World Design team are working on.

Both this dashboard ‘widget’ from Honda and one aspect of the Footlite project are working on eliciting a more economical driving style from the user of the vehicle. It would have been too easy for this to have been presented in a lecturing and instructive manner and for the user to feel restricted in their enjoyment of driving. 

Instead, the more economically you drive the more you little seedling grows into a tree throughout the course of your journey, effectively presenting the concept of driving economically in an intrinsically motivating manner.

This is also similar in style to another Japanese ‘innovation/fad’ a few years back of Tamagotchis a virtual pet that children (and adults) could nurture in a similarly engaging and intrinsically motivating manner.

Are there any other situations where manufacturers have (or should) take inspiration from toys or computer game companies to make products more engaging?

“Examples of Poor Design…are occasions to learn”

Sunday, November 23rd, 2008

Really interesting post here from Garr Reynold’s Presentation Zen Blog if you have seen any similar case studies of poor design or Ergonomics please let us know via the comments links on this site, we’re on the hunt for inspiration and your stories that could become exhibits in our exhibition at the Design Museum in a year’s time.

An example of a poor consideration of Ergonomics courtesy of Garr Reynolds Presnetation Zen Blog

An example of a poor consideration of Ergonomics courtesy of Garr Reynolds Presentation Zen Blog

The obvious question is how could the designer have used Ergonomics or a Human Centred Design Process to prevent the confusion that this key card clearly caused on numerous occasions?

  1. Make sure that the text was suitably legible for all the likely users of the product.
  2. That there was a legible instruction on the ‘wrong side’ of the key to turn it over.
  3. And perhaps even an indication on the lock itself of which side up the key should be entered.
In an ideal world and to eliminate the likelihood of human error there should only be one way of inserting the key into the door and that is the right way. (For more on this visit Dan Lockton’s excellent Architectures of Control Blog
Alternative Human Centred Design of Hotel Door Lock

Alternative Human Centred Design of Hotel Door Lock

It is our contention that a true Human Centred Design process would be asking why use a key card in the first place when users have a very clear mental picture of how to use a conventional key? The above very quick concept shows that by designing the key card to be more representative of a users mental image of what a key should look like, it might help eliminate some of the potential for error. The design process should also have involved extensive user testing of the design to highlight any misunderstandings before the product was released to market. 
Are you a designer or an ergonomist with some ideas about this? Get in touch and lets start a discussion on the subject…
Over the next few weeks we are going to be running a series of posts explaining a bit more about the different facets of ergonomics and how the various sub-disciplines and practitioners of Ergonomics work together to make things better. So if there are any examples of products or systems out there and you want to know how or why Ergonomists and Designers have made them the way they are or how they might make them better, send them in via the comments link on this page and we’ll use them as case studies.

We’re looking forward to hearing from you.

“Bad design means that ergonomics and functions were not given high enough priority”

Monday, November 17th, 2008

This statement from Ergonomics In The News quoting German Industrial Designer Peter Knopp understandably attracted our attention, as much for how he represents his view of the relationship between design and ergonomics as for what he actually says about that relationship.

We’d like to share Peter’s sentiment by rephrasing it more positively: “Ergonomics prevents bad design and poor functionality.” Because as we all know, and as the old cliche goes, prevention is better than cure!

Unfortunately, as this article reveals, often Ergonomics is often only integrated into the Design Process as a ‘cure’ for poorly considered human interaction as opposed to acting as the starting point in a genuinely human centred design process.  

“Design should make technology understandable and accessible. It should ensure that people can make use of devices.” Gerd E. Wilsdorf, chief designer for Siemens Electronic Devices in Munich.

It is Ergonomics that will enable Design and Designers to do this.

What do you think? What does Ergonomics mean to you? Do you have any examples of products where the designer has not made technology accessible to you? Use the comments link on this post to let us know and we could feature your story in an exhibition at The Design Museum in London in a year’s time.

So What Is Ergonomics?

Monday, November 3rd, 2008

Firstly, a very big thank you to all the people who gave up their time to speak to us at The Design Museum on Saturday. It was fantastic speaking to you all and finding out about what Ergonomics means to you. The answers to our questions (for details of which see the previous post) are going to be hugely significant in influencing the content and design of the exhibition. But don’t worry! This is just the first round of engaging with the users of The Design Museum and members of the public, a fundamental part of the human centred design process of designing this exhibition.

Whilst the specific answers are of course confidential, they will inspire a series of posts to this blog over the next few weeks that we hope will begin to demonstrate the impact of Ergonomics on real world design. We hope you will check back again soon as we give you the chance to engage directly with members of the Human Factors and Ergonomics community.

Please also use the blog to ask questions to let us know what you think!